Privacy policy
Last Updated: November 14th, 2024
Van Rey Farms ("we," "our," or "us") is committed to protecting the privacy of our website visitors ("you" or "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including when you view room details, experiences, and use the online booking feature. By accessing or using our Website, you agree to the collection and use of your information as described in this policy.
Information We Collect
- Personal Information: Your name, address, phone number, email address.
- Payment Information: Credit card information, billing address.
- Booking Information: Dates of stay, number of guests, room preferences.
- Communication Preferences: Email, SMS, or phone calls.
- Automatically Collected Information: When you access the Website, we may automatically collect information about your device and usage, including your IP address, browser type, operating system, and the pages you viewed on the Website.
- Personal Information: We are storing your full name, zip code, phone number and email address for internal purposes only. Van Rey Farm’s Front Desk will access this information solely to manage your stay. You may receive booking details and confirmation via email and phone, and we may contact you after your check-out for communication purposes solely relating Van Rey Farms. If you wish to not be contacted anymore, let us know via email, text or on the phone and we will delete your data.
- Booking Information: When you make a reservation through our website, we will receive information regarding your booking details, such as reservation dates, room types, booking dates and number of guests. We are using your information to process and manage your booking and communicate with you regarding your stay. We further use your information to personalize your experience on our website and improve its functionality.
Third-Party Booking Platform
- When you make a booking through our Website, you will be redirected to a third-party Booking Platform for the completion of your reservation (“NetAffinity”) This Booking Platform may collect additional information.
- Please review the privacy policy of the Booking Platform to understand how your information will be used and safeguarded.
- When you make a booking through our Website, you will be redirected to a third-party Payment Processor for the completion of your payment (“Stripe”) Stripe will collect your payment information.
- Please review the privacy policy of the Payment Processor to understand how your information will be used and safeguarded.
- We are not able to view, no store or use, any payment details provided throughout your booking process.
Sharing Your Information
- We do not sell, rent, or lease your information to third parties.However, we may share your information in the following cases:
- Legal Compliance: We may disclose your information when required by law,such as in response to a court order, subpoena, or other legal processes.
- Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your information may be transferred as part of that transaction.
Security of Your Information
We implement reasonable administrative, technical, and physical security measures to protect your information. However, no online platform is completely secure, and we cannot guarantee the absolute security of your information.
Your Choices and Rights
- Opt-Out of Marketing Communications: You may opt out of receiving marketing emails by following the unsubscribe link provided in our emails. You can also call or text us anytime to unsubscribe from any or all communications.
- Access and Correction: If you would like to access, correct, or delete any personal information we hold about you, please contact us.
Cookies and Tracking Technologies
- We may use cookies, web beacons, and similar tracking technologies to enhance your experience on our Website. Cookies help us understand how you use the Website and enable us to provide you with personalized content.
- You can adjust your browser settings to refuse cookies; however, some Website features may not function correctly without them.
Changes to This Privacy Policy
- We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will reflect the date of the latest revision. Continued use of the Website after any modifications constitutes acceptance of the revised Privacy Policy.
Contact Us
- For any questions, concerns, or feedback regarding these Privacy Policy, please contact us.
